Privacy Policy

Effective Date: January 25, 2026

Roble Builders ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us through SMS or other communication channels.

1. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us, including but not limited to:

Name, email address, phone number, and mailing address
Payment information and billing details
Project details, preferences, and service requirements
Communications you send to us

Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

IP address, browser type, and device information
Pages visited, time spent on pages, and navigation patterns
Referring website addresses
Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect for various purposes, including:

Providing, maintaining, and improving our remodeling services
Processing transactions and sending related information
Sending technical notices, updates, security alerts, and support messages
Responding to your comments, questions, and customer service requests
Sending marketing and promotional communications (with your consent)
Analyzing trends, usage, and activities
Detecting, preventing, and addressing technical issues and fraudulent activity
Complying with legal obligations and enforcing our policies

3. SMS Communication

If you opt in to receive SMS messages, we will use your mobile phone number to send:

Appointment reminders and confirmations
Service updates and project notifications
Marketing and promotional messages

You can opt out at any time by texting STOP. Message and data rates may apply. We will not share your mobile number with third parties for their marketing purposes without your explicit consent.

4. Information Sharing and Disclosure

We may share your information in limited circumstances such as:

With service providers who perform services on our behalf (payment processors, hosting, analytics, etc.)
When required by law or to respond to valid legal requests
In connection with a merger, acquisition, or sale of assets
With your consent for other purposes

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve user experience and analyze website usage. You can instruct your browser to refuse cookies, but some parts of the site may not function properly without them.

6. Data Security

We implement reasonable technical and organizational measures to protect your personal information. However, no internet transmission or electronic storage method is completely secure.

7. Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law. When no longer needed, we will delete or anonymize the information.

8. Your Privacy Rights

Depending on your jurisdiction, you may have rights such as access, correction, deletion, restriction, portability, and withdrawal of consent. To exercise these rights, contact us at the details below.

To exercise your rights, please contact us at [email protected] or call (415) 350-4646 or (415) 678-7670.

9. California Privacy Rights

California residents may have additional rights under the CCPA, including the right to know and request deletion of personal information. We do not sell personal information.

10. Children's Privacy

Our services are not intended for individuals under 18. We do not knowingly collect personal information from children. If we learn we have, we will take steps to delete it.